Man and Van Richmond upon Thames Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Richmond upon Thames provides man and van and related removal services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 "Company" means the provider of the man and van and related services operating under the name Man and Van Richmond upon Thames.

1.2 "Customer" or "you" means the individual, business, or organisation requesting and paying for the services.

1.3 "Services" means man and van, house moves, office moves, furniture transportation, loading, unloading, packing assistance, and any related services agreed at the time of booking.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means all items, property, and effects which are handled, transported, or otherwise dealt with by the Company in the course of providing the Services.

1.6 "Waste" means any items that are to be disposed of, including but not limited to household waste, furniture for disposal, and construction or garden waste.

2. Scope of Services

2.1 The Company provides man and van and removal services, including but not limited to collection, loading, transportation, unloading, and where agreed, packing and unpacking of Goods.

2.2 Services are primarily offered within Richmond upon Thames and surrounding areas, with the option of national transportation within the United Kingdom by prior agreement.

2.3 The Company reserves the right to refuse to transport any Goods that, in its reasonable opinion, are hazardous, illegal, excessively heavy, improperly packed, or may cause damage to the Vehicle, other Goods, or pose a risk to health and safety.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s designated booking channels. By placing a booking, you confirm that you are at least 18 years of age and authorised to enter into a contract.

3.2 When making a booking, you must provide accurate and complete information, including collection and delivery addresses, access details, dates, times, property size, approximate volume of Goods, any special handling requirements, and whether any items require dismantling or reassembly.

3.3 The Company will provide an estimate or quotation based on the information you supply. Any quotation is given on the assumption that there are no additional services required and that access, parking, and conditions are as described by you.

3.4 If on arrival it becomes apparent that the work required is significantly more than described at the time of booking, or if there are access issues, the Company reserves the right to adjust the price, charge additional time, or decline to complete some or all of the Services.

3.5 A booking is only confirmed once the Company has accepted it and, where applicable, a deposit or pre-payment has been received in accordance with these Terms and Conditions.

4. Estimates, Quotations and Charges

4.1 All prices are provided either as hourly rates or as fixed-price quotations, as agreed at the time of booking.

4.2 Hourly rate bookings are charged from the agreed start time or the time the Vehicle arrives at the collection address, whichever is earlier, until the time the job is completed at the final destination, including any waiting time caused by the Customer or third parties.

4.3 Fixed-price quotations are based on the information provided by the Customer. If circumstances differ, including but not limited to additional Goods, poor access, delays outside the Company’s control, or additional services requested on the day, the Company may charge additional fees at the prevailing hourly rate.

4.4 Additional charges may apply for parking fees, congestion charges, tolls, ferry charges, flights of stairs beyond what was quoted, the use of additional staff, and late changes to the booking.

4.5 All charges are exclusive of any applicable taxes unless otherwise stated. Any applicable taxes will be added to the final invoice in accordance with UK law.

5. Payments

5.1 The Customer is responsible for payment of all fees and charges relating to the Services.

5.2 The Company may require a deposit to secure the booking. The amount and due date of any deposit will be communicated at the time of booking.

5.3 Unless otherwise agreed in writing, any balance is payable immediately upon completion of the Services. For longer distance or higher value moves, the Company may require payment in full prior to commencement of the Services.

5.4 Payment methods accepted will be specified by the Company and may include card payments, bank transfer, or other approved payment methods. Cash may be accepted at the Company’s discretion.

5.5 If payment is not made when due, the Company reserves the right to charge interest on any overdue amounts at the statutory rate applicable in England and Wales and to recover any reasonable costs incurred in pursuing late payment.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify the Company as soon as possible.

6.2 For standard bookings cancelled more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at the Company’s discretion.

6.3 For cancellations made less than 48 hours before the scheduled start time, the Company reserves the right to retain some or all of the deposit and to charge a cancellation fee up to a percentage of the estimated job value, reflecting any loss incurred.

6.4 For cancellations made on the day of the move or after the crew has been dispatched, the Company may charge up to the full estimated price of the booking.

6.5 If you wish to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the change, but this cannot be guaranteed. Changes may affect the price and may be treated as a cancellation and new booking at the Company’s discretion.

6.6 The Company reserves the right to cancel or postpone a booking due to circumstances outside its reasonable control, including but not limited to severe weather, Vehicle breakdown, staff illness, or safety concerns. In such cases, the Company’s liability will be limited to refunding any pre-paid amounts for Services not provided or rebooking the service at a mutually agreed time.

7. Customer Responsibilities

7.1 You are responsible for ensuring that:

a) All Goods are properly packed, secured, and ready for transportation, unless you have booked a packing service.

b) Fragile or valuable items are clearly labelled and brought to the attention of the Company prior to loading.

c) All items to be transported are clearly identified and any items not to be moved are kept separate.

d) All Goods are owned by you or you have the authority of the owner to move them.

e) Suitable parking is available at both collection and delivery addresses, with any permits or permissions obtained in advance.

7.2 You must be present, or arrange for a representative to be present, during loading and unloading to ensure that the correct Goods are moved and placed in the correct locations.

7.3 You are responsible for checking, before departure, that nothing has been left behind. The Company accepts no responsibility for items not taken due to them being overlooked or inaccessible.

7.4 The Company is not responsible for disconnecting, reconnecting, dismantling, or reassembling furniture or appliances unless such services have been specifically requested and agreed in advance.

8. Excluded and Restricted Items

8.1 The Company will not carry any items that are illegal, hazardous, explosive, corrosive, contaminated, or otherwise unsafe, including but not limited to gas cylinders, flammable liquids, paints, chemicals, drugs, firearms, or perishable foodstuffs.

8.2 The Company should be notified in advance of any high-value items such as antiques, artwork, jewellery, or items of special sentimental value. These may be carried subject to additional terms, conditions, and limitations of liability.

8.3 The Company reserves the right to refuse to carry any item at its sole discretion if it believes that doing so would be unsafe or unlawful.

9. Liability for Loss or Damage

9.1 The Company will take reasonable care in handling and transporting your Goods. However, liability is subject to the limitations set out in this clause.

9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract shall, in any event, be limited to a reasonable cost of repair or replacement, taking into account the age, condition, and value of the Goods, and subject to any maximum liability cap notified to you.

9.3 The Company will not be liable for:

a) Loss or damage arising from faulty or inadequate packing by the Customer.

b) Loss or damage to fragile items, unless the Company has packed them.

d) Loss of earnings, profits, business, goodwill, or any indirect or consequential loss.

e) Loss or damage where Goods are left unattended in a Vehicle at the Customer’s request or where the Customer or their representative has assisted with loading or unloading.

9.4 The Company’s liability for damage to premises or property, other than the Goods being moved, is limited to making good the damage only to the area directly affected, and will not exceed a reasonable cost of repair.

9.5 You must inspect Goods as soon as reasonably possible after delivery. Any loss or damage that may give rise to a claim must be notified to the Company in writing as soon as reasonably practicable and, in any event, within a reasonable time after completion of the Services.

10. Time Limits and Delays

10.1 While the Company will use reasonable efforts to meet agreed dates and times, all arrival and completion times are estimates and are not guaranteed.

10.2 The Company is not liable for any loss or inconvenience arising from delay or failure to provide the Services due to circumstances beyond its reasonable control, including but not limited to traffic conditions, accidents, road closures, extreme weather, Vehicle breakdown, or delays caused by third parties.

11. Waste and Rubbish Removal

11.1 The Company may offer removal and disposal of Waste as an additional service, subject to compliance with all applicable UK waste and environmental regulations.

11.2 The Customer must accurately describe the type and quantity of Waste to be removed. Certain types of Waste, including hazardous or controlled waste, may not be accepted or may be subject to special handling requirements and additional charges.

11.3 The Company will only dispose of Waste at authorised facilities or through licenced carriers in accordance with UK law. Fly-tipping or unlawful disposal is strictly prohibited and not endorsed by the Company.

11.4 The Customer remains responsible for any penalties, costs, or legal consequences arising from providing false or misleading information about the nature of the Waste, or from requesting disposal of prohibited items.

12. Insurance

12.1 The Company will maintain such insurance cover as it deems appropriate for its business operations, in accordance with UK requirements.

12.2 It is the Customer’s responsibility to ensure that Goods are adequately insured for transit and handling. The Customer is encouraged to arrange additional insurance if necessary to cover the full replacement value of Goods.

13. Complaints

13.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with the Company as soon as possible so that efforts can be made to resolve it.

13.2 Any complaint regarding loss or damage should be made in writing within a reasonable time after completion of the Services and should include details of the issue, supporting evidence, and the remedy you seek.

13.3 The Company will investigate complaints in good faith and aim to provide a response within a reasonable period. Making a complaint does not remove your obligation to pay any undisputed sums due.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data only as necessary to provide the Services, manage bookings, process payments, and communicate with Customers.

14.2 Personal information will be handled in accordance with applicable UK data protection laws. The Company will not sell your personal data to third parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.

16.4 The Company may revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

By confirming a booking with Man and Van Richmond upon Thames, you acknowledge that you have read, understood, and agree to these Terms and Conditions.



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The Lowest Prices for the Most Excellent Man and Van Service Around

As we are an award winning removals company, you can rely on us to deliver the perfect service, whatever moving package you require. Our man and van service is second to none and our prices will not be matched. The fact that customers in Richmond upon Thames recommend our services to anyone requiring removals assistance reveals just how reliable we are. Our bargain prices have to be seen to be believed and no matter what you require, we promise to find a price to suit your individual budget. To find out more, give our friendly team a ring today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Richmond upon Thames Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Rosedale Rd
Postal code: TW9 2SX
City: London
Country: United Kingdom

Latitude: 51.4656860 Longitude: -0.3003810
E-mail:
[email protected]

Web:
Description: Contact our customer support offices in Richmond upon Thames TW9 on to hire our outstanding relocation services! Call now for a free quote!
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