Man and Van Richmond upon Thames Privacy Policy

This Privacy Policy explains how Man and Van Richmond upon Thames collects, uses, stores and protects personal data. It applies to all customers and prospective customers using our services within the Richmond upon Thames area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who this Privacy Policy applies to

This Privacy Policy applies to all individuals in the Richmond upon Thames area who contact us, request a quote, make a booking, receive man and van or related services, or otherwise interact with Man and Van Richmond upon Thames in the course of using or enquiring about our services.

Personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details such as name, title, postal address, service addresses, contact preferences and any other details you choose to share in communications with us.

Booking and service information such as collection and delivery addresses, property access details you choose to share, dates and times of services, inventory or item descriptions, special instructions, and any before and after service notes.

Communication records such as records of calls, messages and other correspondence with you, including enquiries, quotes, bookings, feedback and complaints, as well as any information you provide in these communications.

Payment related information such as payment method, transaction details, invoices, refunds and billing history. We do not store full payment card numbers if you pay by card, but our payment processor may process these details securely on our behalf.

Technical and usage data such as information about how you found our services, basic device and browser information where relevant, and data collected through cookies or similar technologies when you use any online booking or enquiry forms, to the extent permitted by applicable law.

How we collect your data

We collect personal data directly from you when you contact us for information, request a quote, make a booking, or communicate with us by phone, online forms or other methods. We may also receive data about you from business partners who refer you to us, or from third party service providers where this is necessary to provide you with our services and is compliant with data protection law.

Lawful basis for processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the specific activity, we rely on the following lawful bases:

Contract. We process your data where this is necessary to enter into a contract with you or to perform a contract, for example to provide you with a quote, confirm and manage a booking, carry out moving or transport services, issue invoices and handle payments.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes activities such as improving our services, managing our relationship with you, handling queries and complaints, maintaining business records, and protecting our business from fraud or misuse.

Legal obligations. We process certain data where necessary to comply with legal or regulatory obligations, such as tax and accounting rules, insurance requirements, and responding to lawful requests from authorities.

Consent. In limited cases, we may rely on your consent, for example where we send certain types of marketing communications by electronic means where consent is required by law. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide services, including responding to enquiries, preparing quotes, arranging visits, planning and carrying out collections, moves and deliveries, and providing after service support.

To manage our relationship with you, including confirming bookings, notifying you of changes, handling queries, processing payments, managing accounts, and dealing with feedback or complaints.

To operate and improve our business, including internal administration, quality control, staff training, service planning, and analysis of how customers use our services.

To maintain safety and security, including confirming service addresses, preventing fraud, protecting our staff and property and ensuring appropriate use of our services.

To meet legal and regulatory requirements, including record keeping for tax and accounting purposes, insurance and responding to legitimate requests from public authorities.

Data sharing and processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary to deliver our services or to run our business in a lawful and efficient manner.

Data processors. We may engage external service providers who process personal data on our behalf under our instructions. These may include payment processing providers, IT and cloud storage providers, booking and scheduling tools, and accounting or administrative service providers. We ensure that such processors are bound by written contracts requiring them to protect your data and use it only for the specified purposes.

Professional and business partners. Where necessary, we may share data with insurers, accountants, and other professional advisers, or with associated transport or logistics partners if they assist in delivering the service you have requested.

Legal and regulatory recipients. We may disclose personal data where required to comply with the law, to respond to legal processes or requests from authorities, or to protect our rights, property, staff, customers or the public.

Any sharing of data is limited to what is reasonably necessary for the relevant purpose and is carried out in accordance with applicable data protection law.

International data transfers

Our primary operations are based in the United Kingdom. If any of our service providers or systems involve the transfer of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised by data protection law, to protect your rights and freedoms.

Data retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

In general, booking and service records, invoices and related details are kept for the period required by tax and accounting rules, typically up to six years from the end of the financial year in which the transaction took place. Communication records and enquiry information that do not lead to a booking may be retained for a shorter period, based on our legitimate interests in managing potential disputes, improving services and responding to repeat enquiries.

When data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.

How we protect your information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include restricted access to systems, use of secure storage and backups, appropriate staff training, and procedures for managing and responding to potential data incidents. While no system can guarantee absolute security, we take reasonable steps to safeguard your information in line with legal requirements and industry practice.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exceptions.

Right of access. You can request confirmation that we process your personal data and ask for a copy of the data we hold about you, along with certain information about how we use it.

Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You can ask us to restrict the processing of your data in certain situations, such as while we verify its accuracy or assess an objection you have raised.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. We will stop processing unless we have compelling legitimate grounds to continue or we need the data for legal claims.

Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Rights in relation to consent. Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising your rights and complaints

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the details provided on our main service documents or via the usual communication channels you use with us. We will respond to your request in accordance with applicable data protection law.

You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office, if you are unhappy with how we have used your data. We encourage you to contact us first so we can try to resolve any concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all use of our services in the Richmond upon Thames area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.



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Contact us

Company name: Man and Van Richmond upon Thames Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Rosedale Rd
Postal code: TW9 2SX
City: London
Country: United Kingdom

Latitude: 51.4656860 Longitude: -0.3003810
E-mail:
[email protected]

Web:
Description: Contact our customer support offices in Richmond upon Thames TW9 on to hire our outstanding relocation services! Call now for a free quote!
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